I recieved notice my order was ready as i was leaving my house at 7:45pm. I checked into space 6 at about 8:10. The pick up area was very busy (only a few open spots), so i gave it time. At about 8:40pm, after all the cars that had arrived before me as well as some after me had left, i check the app to see that my order said it had been "picked up" at 8:25pm, yet i hadnt even spoken to a staff member. So i walked into the gardening area to the pick-up area and stood there for a minute as the staff continued to watch me as they just walked by. I finally asked if anyone could help me find my order that showed as "picked up." A few minutes later a young lady came over and i showed her on my app where it said picked up. She attempted to look my order up on her handheld device and was unable to locate it. She then proceeded to take a picture of my order and said she would go grab my order. I received my order almost an hour after i arrived, after 9pm.