This is the best pillow that I have ever laid my head on. I was having some neck issues, stiffness, pain, that was also affecting my shoulders and back. After the first night of sleeping on it, I had such a tremendous difference in my discomfort when I woke up. I felt great! I couldn't believe how fast it helped me. I won't sleep on any other pillow now. This pillow has just the right amount of softness, not too soft and not too firm. I just love it. One part is higher than the other. I am sleeping on the lower part. I took a chance on buying this, as there are others that are more expensive. And, I am sure they probably work just as well. But, I am very happy with the price and the quality of this one. Also, I don't think you can take the cover off on this one to wash it. But, that is not big issue with me. I put a pillow case on it and that works fine. I definitely recommend this pillow to anyone who is having neck, back or shoulder issues.