What stood out the most was the $29.00 Add-on services for remote printer setup, which turned out to be a joke! The first guy I spoke to acted as if he had never heard of the printer. He ultimately told me to download the app, and it would walk me through it. That was less than a five-minute conversation. After trying to figure it out, I got stuck and was unsure what to do (hence the tech services purchase). I called again and spoke to a lady, clueless about the printer I purchased. After walking blindly together through the setup process, and about five minutes in, she seemed rushed, so I asked if she was in a hurry. She said, "Well, I do have another call coming in." Seriously?! THAT was my experience with this purchase.