PowerSmart 21" 170cc Gas Self-Propelled Lawn Mower, with 6-Position Height Adjustment

Really great mower, had a few screws vibrate out but I replaced them and now they are secure. The bagger leaks a little grass so keep an eye on it for really manicured yards. I recommend dumping after a few swipes. Overall for the price and quality 5 out of 5.

I received my lawnmower, but it was a malfunction. The cable was stuck up under the engine, and I can’t use it.

Received damage housing was broken in three places had to return to store for refund did not order the same unit again

came in a box that had been retaped. after opening i see several thick white cable ties had been cut and put back in the box. Assembly was dirt simple, added oil and gas, primed and started on the first pull. Within 5 minutes, the rear rock guard was tattered. And 5 minutes after that it was torn halfway off. The locking mechanism for the handle wint last long as i am screwing metal bolts into a plastic knob. That rock guard is just a sheet of thin rubber. i swear an inner tube is thicker rubber. I am sure that saving a fraction of a fraction of a penny per 10000 unit lot isn't going to end well for them, myself, or the mower.

The lawn mower arrived terribly damaged with no protective shipping material. It came with only 3 wheels instead of 4. The filter holder was visibly broken off and the filter itself was missing. There was also somehow an oil leak inside the box. This mower was sent to me with extremely obvious damage.

I’m so confused because this said it was shipped with no oil? We put this together and I was going to go get oil and gas the next day to put in it but the next morning there was some type of oil leaking out of where the air filter is. I’m confused because the packaging said it was shipped without oil. Now we can’t use it because the air filter is soaked with whatever this is. 😭😡

Our lawn mower arrived yesterday. We were excited and appreciative that it arrived as scheduled. Unboxed. Followed instructions. Started lawn mower, Proceeded to cut the yard. The self propel cord popped!!! Disappointed. The instruction Manual said do not return to store call 872-313-005 Mon-Fri 9-5 EST. It was after 5pm. I called this morning 9:20am EST. The option I choose was other. It kept repeating the same thing. I called back 9:37 and choose another option I was 3rd in queue, I stayed on hold and got to 1st in queue. Still being on hold at 10:20am the call dropped. My heart sank. I hung up and went to this review.

Item came without a dipstick. There were oil stains on the box and it took me nearly a week and a lot of difficulty to get a replacement part. Do not try to call the Power Smart customer help line - they literally will not answer. I was on hold for 1.5 hours and no one picked up the phone. Email finally got through to someone who made it painful to prove I needed the dipstick. Ridiculously bad customer service.

Do not buy from this company. It arrived with a big dent in the box and was broken. This is a very cheaply made lawn mower. The wheels are plastic. On top of the terrible buying experience you have to contact a vendor through Walmart to return and customer service is trying to give me a “partial refund” when I paid the full amount. I will NEVER order from this vendor through Walmart ever again.

Still trying to get my warranty on lawnmower don't know if I send it back store won't take it although I emptied oil and gas out still paying