Shark Matrix 2-in-1 Robot Vacuum & Mop, Self-Emptying 30-Day Base, Sonic Mopping, Matrix Clean, RV2400WS

Do not waste your money and time on this product. The week that I purchased it I started using it and it's already giving issues. Water does not dispense so using it twice in one week it's already clogging??? That's already a sign, it does not detect areas accurately, it mops the same area and docks itself when itself after not mopping the whole area. Even if you pick the space you would like mopped/vacuum it doesn't clean the areas properly or it says it cleaned and it didn't. The app doesn't send you notifications even if it's on. To many cons with this Shark vacuum. Will be returning

love this vacuum. It's the 3rd one I've owned and the other 2 were not name brand. They were not easy to program and did not last long at all. So far the Shark is working very well and easy to use. It is sooooo nice to come home and the house be freshly vacuumed!!!

Oh man, this thing is a Game-Changer! I was having to vacuum an hour each day because of my dog and cat shedding so much. Now I do nothing and everything is always clean and my carpets always have fresh vacuum lines in them.

I find for the money and technology today the price is high. We the people saw this with TVs. Thousands of dollars spent for larger or plasma TV, now they are cents to the dollar. Price goes down you will sell more especially since there are other brands cheaper that do a better job and other high delux models that do more.

It started out very quiet but after a few weeks it became quite loud. It doesn't pick up cat hair as well as the Shark robot I replaced but it does pick up a lot. I wouldn't want to be without it because even though there's room for improvement, it keeps my house tidy with minimal effort on my part. I'm on the fence about the mopping feature. It is rather a pain to have to change out between the wet and dry bins. The wet bin is fiddly and takes a few tries to get it to seat correctly. I've only used it a few times because of that. The times I have used it, I had to spot mop a couple of areas it missed for some reason. If I had to do it over, I would probably just get the vacuum feature and not pay extra for the mopping. The cost of a replacement mop pad and mopping solution is absolutely ridiculous.

The application is hard to maneuver especially when trying to select cleaning mode (mop/vacuum) . The mop mode does leave the tile clean at least not a big difference. There has been some day the robot goes to rooms not on the map even, and im talking rooms far from the map area

Only giving it 2 star because when it did work it did a great job. But barely a month into owning it Steve McClean just stopped working. WIll not take a charge and we have been down the every option trouble shooting mode and it just isn't working. Been sitting there collecting dust more days than it worked for us. Very disappointed because we were so happy with it the first few weeks when it was working.

Purchased brand new…. Just kidding it was used no manual or info with it had dirt and hair inside. Now it's broken go figure and I can't even find the model number on sharks website because go figure it's about to be discontinued ! Worked perfect for 35 days… I think today is day 42. Hopefully I can get help on the warranty with shark. If it wouldn't have had cheap parts it would've been amazing!! Plastic cheap pieces were cracked when I got it but it worked so good I didn't return so it's my own fault.

Dirt and hair gets trapped/stuck while mopping/vacuuming. Mop pad stays wet after docking. Cleaning time can be from 30 minutes to an hour, just depends on the mood the machine is in. The noise level is loud while mopping/vacuuming, even on eco mode, and when it docks and empties its even louder.

I would not recommend this item. It's constantly glitching constantly getting stuck spin around constantly having to return to Dock for no apparent reason the battery life is horrendous. Takes me two days just to get my house cleaned mopping is great vacuuming it's not had I known I would've gotten another product with better suction as well as better battery life.