Sony WH-1000XM5 Noise-Canceling Wireless over-Ear Headphones (Black)

I decided that it was time to upgrade to a really great set of wireless, circumoral headphones. Lots of great choices out there right now, but I narrowed my list down to the Sony® WH-1000XM5, or the Apple® Airpods Max. I tested both. Both sound fantastic, and worth the high price. But I went with Sony. >> Sound quality is 100% first class. All the frequencies are in perfect balance, and the difficult-to-get-right midrange is studio-perfect. >> Packed with peerless technology, e.g. the headphones know when they are on or off your head, and when off they can automatically pause whatever you're listening to. >> The active noise cancelling is absolutely superb. Press a button and all exterior sounds are gone. For me, this feature works better than physical ear plugs, believe it or not. >> Control the volume and other settings with gestures. Swipe up and down on the right-side cup for volume control, etc. You also have the option to use voice commands. >> Not 1, not 2 -- 8 microphones! So you can make calls with these babies with 100% confidence. This microphone abundance contributes much to the excellent active noise cancelling. A bit disappointed that Sony decided to go with a plastic frame with instead of metal with WH-1000XM5. The Airpods Max headphones have a steel frame. The plastic parts of my old (and legendary) Sony MDR V6 headphones actually started to crumble after a few years. Steel doesn't have that problem. Also disappointing: The Sony Headphone Connect app is for mobile devices only. I am a PC man. A PC version would have been optimal. NB1: As with all Apple products, headphone features work great with Apple software and hardware, and have certain drawbacks when used with PCs. Sony doesn't have that drawback, and I am a Windows / PC person. NB2: A full charge will give you 30 hours a play with the Sony WH-1000XM5. Apple Airpods Max = 20 hours with a full charge.

Good headphones! Lighter than the previous generation and not and as bulky! Definitely improved👍🏻 Sound as well. One thing- to use all Sony headphones you need to download their Sony app. Only after this it will allow you to connect through the bluetooth

I love these headphones. I did a bunch of research %26 googled best headphones %26 it was a unanimous decision as to the Sony over the beats %26 a bunch of others. The sound quality is amazing %26 the noise cancellation is great. I’d recommend getting these headphones

There is certainly no disappointment here. I've paired my new headphones with my T.V.'s, computers, cell phone, ALEXA, etc. and the sound is amazing. I'm intrigued how the noise canceling feature works. I am very happy with this purchase (at a great discounted price at the time.)

My package arrived with the box broken or torn open. Headphones that cost hundreds of dollars were clearly visible. There was minimal packing materials inside to protect the product. It’s hard to verify whether I even received a new item because of the condition of the shipment. It’s a miracle I got to the package in my lobby before someone grabbed the headphones straight out of the box. Yes, packages get damaged in transit, but quality packing is a huge part of deterring that. It’s also a choice to use FedEx. Just know that your stuff might not arrive correct. Might be safer to purchase from a different seller.

The headphones worked flawlessly for about 22 months. I was very happy with the sound quality, the battery life and the comfort. I'd use these at my desk daily for work and the microphone was great for conference calls. Then after less than 2 years the headset just snapped. They weren't dropped or thrown or anything more than just placed back on the table and snapped. I was shocked that this expensive of headphones would fall apart in that short of a time period. My older XM3 and XM4 models lasted much longer than these.

Just over a year after purchase—right past the factory warranty—the swivel connection cracked. I carefully superglued it, but that only extended its life by a month. A repair costs $150 to $200, nearly the same as the current sale price. I’m extremely disappointed in the build quality and Sony’s refusal to offer assistance, especially considering my original $400 investment. If you want great Bluetooth features and sound, you're better off putting your money into the more durable WH-1000XM4. As for me, I’ll be looking beyond Sony for my next purchase.

I bought these for my wife for Christmas. She really liked them but after about a year the joint connecting the headband to the ear piece broke. This was just outside the warranty period, so we reviewed some videos to learn it is a common issue and follow some tips (e.g., try plastic weld). That worked for a few weeks, then the side broke, so we did the same thing, then it broke again, hence the duct tape. This was normal household wear, and I definitely would expect better from Sony and this price point. They have setup a service via Microland for headband repair, but that is another $150 and I would sooner put that toward new headphones with a different company.

I bought a second pair in less than a year because the original pair broke. Thought my 18 year old daughter may have been rough with them. Second pair broke within 6 months even with extended warranty no assistance. Although the sound and noise canceling is awesome I do not recommend buying Sony headphones they are expensive for the quality and no help other than charging for repairs on a common issue from what I see online.

I tired to pair with two devices, Macbook and iPone. Noise cancellation is not as good as Bose QC ultra, Sound quality is not as good as B&O H9. Cannot wear it more than 1 hour. volume level will change itself, even with pre-set via APP. touch feature is not good, up and down direction has to be specific. and the app is funny and complicated to use. Feature is not as good as described. NOT recommend to buy.