It came packaged good, had all the manuals etc, it was easy to assemble the base the heater stands on, it swivels left and right, remote is very responsive, it heats up good; however, you have to be extremely close to actually feel it, also, for some reason the auto timer to turn off didn't work. It could be a manufacturer defect. I won't say it will heat up a small room but for like close contact like sitting in a chair and you need to warm up your feet or something... it will do the job. But for the price paid I CAN'T COMPLAIN