Microsoft Xbox Wireless Controller With USB-C Cable for Xbox Series X, Xbox Series S, Xbox One, and PC - Carbon Black

The product is good, the fact that I paid for a new controller and they sent me an open box one I don't appreciate that one bit. I guess I should be grateful I got it at all.

I got this controller so I could play cloud games on my Galaxy tablet and I was not disappointed it connected right away the connection through Bluetooth never dropped I have used it 3 times so far without fail absolutely no problems with drifting or anything I would highly recommend this purchase for someone who doesn't have a gaming system but wants to play games on a cloud platform ( BTW) I would recommend getting the insurance just in case something happens to go round you can never be too sure 🤘🤘🤘🤘

The tape was easily removed from the box as if it were just placed back on after opening. Also per the photo this is how the cable was beneath the controller. Just thrown in there. I will keep the controller for now though, as it seems to be working.

I received the remote the same day that I ordered it, which was great, but when I opened the box I noticed that unlike other remotes that I purchased for both PS and Xbox, the cord that came with it was just thrown in the box under the remote (not wrapped or tied up in the space it should be in). The remote did not have the usual protective plastic, I noticed fingerprints as if it had been handled before, there was a scratch on the right side and in the crease/space (where the front and back pieces of the remote meet) there was some filth or gunk so I don't believe I received a new remote. Customer support submitted a replacement order for me, but they need to receive the remote before they can ship a new one out which is inconvenient for me. I was just gonna drive to Walmart and do an exchange but since I ordered it online they told me I had to do it this way. When I get the replacement, I will review the product as long as I do get a new one.

Got a refurbished product, headed back to return the item for a NIB. There was no mention on the site being refurbished/used and this was via the curbside pickup which comes in an envelope so I couldn't check on the spot. Buyer BEWARE for switching out new products for returned/used ones.

Nowhere on the listing does it mention that this is a refurbished controller. What I received was a gross, used, dirty controller. The wire was thrown into the box. This product listing is a complete lie to customers. Do not purchase this item. I will be returning this promptly.

item came used with the box ripped open on the bottom

I ordered a brand new XBOX controller but the box wasn't properly sealed and the USB wire wasn't even folded.

Package came in destroyed and taped together

Purchased this controller this summer and already it has severe stick drift...and with microsoft's/xbox's horrid warranty being a paltry 90 days, I'll just have to write it off as a loss and learn from it. Ridiculous.