I bought a phone card for my girlfriend‘s phone. I purchased it online as a gift. I followed. The instructions filled out what I was supposed to fill out. Put her phone number as the number the card was going to be loaded on and paid for it. She got the phone card. And no matter what she did she couldn't get it to load properly onto her phone. She called me and I called Walmart and found out something that if I had of known this in the first place, I would've never purchased this card, not only that I would've never done business with straight talk in the first place. Number one Walmart cannot help you. Because they take no responsibility for anything that happens with straight talk. As the person I talk to at Walmart, put it ”even though we sell straight talk cards and phones and related items. We are not responsible for that product” oIn other words if you buy anything from straight, talk through Walmart, and something goes wrong or doesn't work. You might as well, not waste your breath asking Walmart for help because they will absolutely not help you. They are not responsible for any kind of customer service relating to straight talk. So that will leave you no choice but to call straight talk directly, and when you do, be prepared. They are next to incompetent. I was on the phone with them for two hours and my girlfriend was on the phone with them for two hours trying to get that card to work. They wouldn't give us a refund or make it right with another card or anything. They just kept sending these random codes that never worked. I never dealt with straight talk so I'm just gonna look at straight talk as a scam operation and never do business with them again. What mystifies me is that Walmart, (who in my experience, has always taken pride in their customer service policies. have always taken responsibility, if you buy something that doesn't work correctly or isn't what it was described to be or simply doesn't meetThe customer's expectations. Regardless of what company makes it or supplies it.) would sell any product in their stores, and then refuse to stand behind it. Because that is the case with straight talk, that's what I was told by a store manager as well as the person I spoke with in the electronics department that sells the straight talk items. If you buy any straight, talk items, phones, phone cards, any of it. And it doesn't meet your expectations or it doesn't work correctly or you don't get what you paid for. Walmart will not help you because they take no responsibility for it whatsoever, you have to call straight talk And deal with them directly. And good luck with that because I tried it and my girlfriend tried it and you get absolutely no help from them. All they did was send her random codes that were supposed to fix the problem but never did and at this point I'm out $55 for nothing. I'm sure people have had good results with straight talk. I'll never know that because I'll never do business with straight talk again.