Syedee Pilates Equipment Cadillac Pilates Reformer Trapeze Machine Home Gym, order webpage states item is in new condition, I dispute this. Overpriced at $1,100.00.
Seller emailed September 17 after I placed the order to explain the item is shipped in 3 separate boxes due to excessive weight, 98lb, 111lb, 138lb. I did not receive 3 tracking numbers to monitor the progress of the shipment, it was delivered early September 20. The 3 boxes were damaged including parts protruding from one box. Stickers boxes alerting me to photograph the boxes upon delivery prior to opening (insurance). I photographed each box before bringing them into my home. I photographed the unboxing to document the condition and how to repackage in case of needing to return the equipment.
I sent an email to the seller with the pictures of the exterior of the shipping boxes. The seller continued to send emails to me daily requesting pictures of any damaged items.
Building the equipment was delayed because the Instruction Manual Step 1 wooden dowels are too thick to fit into the predrilled holes in the wooden frame, I had to wait to order 60-grit sandpaper to carefully sand each of the wooden dowels before I could proceed to step 2.
I very carefully documented everything, I responded to the seller with detailed pictures and descriptions and listing part replacement requests, as well as the missing parts. The seller thanked me for the pictures and details and offered a $50 refund to subsidize the condition of the parts that I requested replacement for, which I refused. The advertisement is described to be in new condition, false advertising. The poor quality of the corner pieces at the top of the metal bars (trapeze) are sloppily soldered and rusted inside, this is not in new and safe condition and was not caused during the 3-day shipping, this is poor quality. Other steel parts have rust, I sent emails-photographs with details, etc.
The Carriage Bed is photographed in one piece in the instruction manual, with the headrest preinstalled, however, the carriage bed was packaged, boxed, shipped and delivered to me without the headrest installed and without instructions on how to affix it to the carriage bed and without bolts to secure it in place, I sent the pictures and explained this to the seller who recommended that I use it without the headrest. Impossible. Seller has requested that I send better pictures and more information about what I need to install the headrest. New carriage bed needed.
Shoulder rests: inadequate pads and too far apart.
Several parts are missing, I requested those to be sent to me, the seller responded that they will ship some of the missing parts and replacement parts in 7-10 days. Seller insists that I need to resubmit more pictures and details for many of the items. Waiting... I requested to return the item for a refund and the seller has not agreed. The photographs on the Walmart webpage are not exactly what was delivered to me.