THEY KEEP STEALING MY TRUMP YARD SIGN! It started on Presidents' Day weekend, 2016.
I fell in love with security camera after testing it for a few days. Initial set up was somewhat difficult but the IT department (888) 212-7538 got me up and initially running. I was looking for a camera that I could place on the inside of my window sill which could also monitor night time activity. The Amcrest IT dept recommended that I light up the outside and then the indoor camera could be able to monitor through glass. That worked great with just a porch light on! I then wanted to test it to see if it could monitor my outdoors with no porch light on. I turned off the infared feature, turned off my porch light and was amazed at the quality of the night time monitoring I was able to achieve; not perfect but was great enough for me. Of course, it will not pick up motion through glass but I was still able to monitor night time activity around my home premises using this camera. Amcrest IT also recommended a clear window screen that I could place over the camera lens (but I haven't tried that yet). I especially loved how the User can plug it in to a wall outlet and also insert a recommended 32gb Sandisk microSDHC to save videos and photos. (The 32 GB Sandisk microSDHC card became stuck in the unit and I have yet to be able to get it out).
I did find a lot of complications with the software and hardware and found it to be extremely User UN-friendly. It is set up so that only an IT professional can understand it and no matter how many instructions I read (I read them all), and calls to the Amcrest IT dept, they only wanted access to my computer to fix the problem instead of guiding me through it until I understood it. I don't give access to my computer to anyone or any company, so I had to figure it out on my own. And, quite frankly, I would rather LEARN for future problems instead of relying on calling the IT techs to fix. I never figured out the software completely and the two functions that should have been easy: setting up a LOGIN NAME and PASSWORD were not. The Login name of "admin" comes standard and I never figured out how to change it. I was able to change my password but with that being said, the PC software made me log in over and over and over and eventually locked me out even though I was using the same login information. I had to delete all Apps, reset the camera and start all over. At this writing, I am up an running once again, connected with the Ethernet cable but every time I unplug it, it shuts my computer off. Not quite sure why.
The panning, tilting and ability to see through glass for night time monitoring is exceptional! However I noticed that the streaming is jumpy and not fluid during day and night streaming. Things appear, and then they disappear (like cars, cats, any people walking past your house). As well, the touch-screen feature on my cell phone is delayed and sometimes non-existent. So when I see activity and want to hit the video function, it doesn't always accept my finger prompt, thus I lose what I wanted to capture.
I can only compare this camera to the ease and fluid streaming of the battery-operated Arlo. The Arlo cameras are fluid-streaming and their Apps and PC interface are user friendly, as well as the touch screen features on their cell phone App. The Arlo touch-screen from a cell phone is immediate and flawless. Yet the Arlo does not have the ability for the User to shut off the Infared so that it can see and monitor through glass (this is a deal-breaker for me). As well, Arlo can only monitor up to 5 cameras from an App while Amcrest can monitor 16 cameras at once on their App.
The Amcrest camera offers electrical outlet plug-in ability which is a huge Plus and also has a slot to insert up to a 32 GB microSDHC card. The instructions didn't seem to indicate which or what type of SD card would fit this item, so after I emailed them, they sent me a picture of what I needed. Excited to finally figure out what type of card it needed, the card arrived, I placed it into the slot and now it is STUCK and won't come out! It would be fantastic is this camera could eventually come with a built-in battery backup. This camera also features Audio IN/OUT which I am thinking would be great for pet owners - talk to your pet while you are at work! But seriously, it is your ability to hear what is going on inside your home while you are away AND be able to voice whatever it is you have to say like, "GET OUT OF MY HOUSE!"
I recommend this camera. To fine tune the camera to your preferences will take some research and time online with your PC and calls to the Amcrest IT department. Even though I have not mastered everything this camera has to offer (and it is plentiful), I recommend it and would love to have additional Amcrest cameras. (Eventually I will master it!). I give it a 4 of 5 rating because I think the instructions can be improved as well as the IT call center and their online videos. Please NOTE: Instructions come on disk; only a quick-start guide hard copy comes in the box. I am not happy that, after spending $$ on a 32 GB micro card for this unit, it fails to eject. So now how am I to access what is on the 32 GB card? I guess this means calling the Amcrest IT department again. I just don't think a product should require the User to have to call the IT department this many times for a simple security camera.
Inside the box:
One pan/tilt 1080 camera
10 foot power cord with power plug
Ethernet cable
Quick-start guide
Three screws with plastic inserts