I have used this item 4 times and each time it has been a struggle for me. I had a Stroke August 2007, so it is a struggle for me to adequately use my Right Arm/Hand. When the light turned Green and I opened it up, it was still not fully cooked so had to let it go longer.
NOW - - It may NOT BE THE MAKER.
It very likely could be my shortcomings
When trying to get authorization for a refund, I was informed this was not possible.
PLEASE NOTE: I am not angry, in any way, just disappointed with my inability, as sometime things like this happen..