The reviews left me worried as I didn't read them before buying this. I was stressing maybe this wasn't from Mikolo given the damages and customer service concerns. The customer email given doesn't seem to be Mikolo directly. I reached out to Mikolo directly before my packages arrived and they never responded back to verify the seller. Anyway, I guess I got lucky? All of the packages arrived at the same time. There was zero damage. No parts missing. This thing is legit. It was a challenge putting this together though. I have no idea how I am ever going to move it out of the place but that's another story. There is one step in assembly that is an absolute pain. You have to put a washer, bumper, washer, bumper, spring, washer, bumper in line with the pole for the smith machine while the smith machine bar (35lbs) is inserted in as well. There is an easier way to do it after tinkering a bit, but the instructions did not lay that out. Just stack the pieces in sequence, then stack them up, slide them on, put the pole in the hole and you're golden. Except you have to do this twice. There were a lot of boxes. It's very heavy. It's well built. A little wobbly when you have weight on the smith machine but it's stable. No regrets purchasing this.
Oh. It gets concerning early in when your shipping label says it is coming from China and will be delivered in weeks. Makes it seem like it's in a shipping container crossing an ocean. It shipped from a nearby warehouse. I received mine within 10-days.