This review is unrelated to the awesome Atari Console Lego set. Rather, it's regarding the order/return/refund process.
After getting a very late Santa gift request, I requested next day delivery, for a paltry $90. The confirmation email showed a slight address error so I called immediately to correct it. Walmart's customer service rep said a correction was not possible. I then suggested canceling the order, and buying another set with the correct address. Also not possible, claiming the system would void both orders.
I was told to wait it out and hope for the best. You can imagine the rest. First off, the item was sent via UPS, with a Signature Required restriction, which the system never displayed. I was out of town, so I knew the package would be sent back. To make a long story short, I received the Lego set a week after Christmas!
Having bought the item in person at Target, I drove to a nearby Walmart to return my purchase. Two shockers. First, and maybe expected, they refused to refund me for any portion of the shipping chargers, despite the issues explained about. Secondly, they wouldn't refund the item purchase on the spot since, according to the Returns agent, I had "purchased the Lego set from a third party". Third party? I bought on Walmart.com, not an unrelated site. The refund timeline was stated at 3-to-4 weeks, following the receipt of the item by the mysterious retailer. Basically, if Walmart failed to ship it out or it got lost in transit, there would be no refund.
Luckily, I was refunded, almost a month later.
This was my first and last purchase at Walmart. Next time I'll make sure to shop online with Target, Costco, Lego, or any of many reputable vendors with reasonable return policies.
BTW Now that it's built, the Lego Atari Console looks amazing.