Masterbuilt 30 inch Digital Electric Vertical Smoker, Side Wood Chip Loader, Black, Model MB20071117

Works just like it claims and all the reviews state. Would not wait to add the cold smoker to it as it really makes a difference. Ran it only once before purchasing the cold smoker to make things so much easier.

I like how the features have been upgraded to work more effectively and efficiently. I've used it once so far, for a smoked chicken, and it worked great. It heated up quickly and the temperature was accurate. I'm looking forward to it lasting for several years.

This is the 2nd Masterbuilt smoker I have bought. Our calf chewed the cord off the 1st one. I bought another brand after that happened and it didn’t give my food the smoke aroma and taste I like so I sold it and bought another Masterbuilt! I love it. It’s roomy, gives my food the flavor of smoke I choose. It’s adjustable to hold more smoke or less depending on preference. Easy to assemble and use. I like that the drain pan is larger than on most other brands and easy to empty. This is the best brand that I prefer.

We are very new to the smoking game. We did have to read through the instructions for a couple of things, but overall it was very easy to set up. The pork loin that we smoked the first day was delicious. A definite learning curve on how fast the temperatures climb and then slow. We love the size and functionality of the shelving. Overall would recommend!

Shipping Not the Best - Packaged Well - but Handlers Must Not Care Damaged in shipping - the back was dented and the back no longer secured to top 2 rivets. - have not tried it yet - but will plug in and see if loses any function.

Well im not sure how to rate this. I bought it on Monday, used it Monday, Tuesday, and Wednesday. I loved it. Today, Thursday it heated up to 225, I loaded chips and meat and it quit heating up. The heating element quit working after 3 uses. I tried to contact customer support, no help. Online customer support I filled out form but get an error i must be logged in to proceed. Some Oracle site that I have no idea what it is. I also see the element is sold out in store. So this is a major issue it sounds like. Can't love something that works 3 times. So can't rate it accurately right now. If the element worked more than three uses its an easy 5 star. But how i feel right now isn't 5 star.

i have smokers before and thought this would be ok but its terrible dont waste your money i bought it to smoke briskets and such which require a heat setting about 220 -230 well this smoker will not even produce smoke at this temp it says turn it up to 275 for awhile till the wood chips burn then turn it back down well that not the way you smoke a brisket or other meats constant low temp with smoke is required so i do not see anything good coming out of using this smoker if i wanted to bake something i would use the oven the idea is good bad its a bad design wood chips to from away from burner i even try putting wood chips in the ash tray which is closer to the burner with no better results so all in all do not buy this smoker its useless

it was ordered on December 12th never arrived as of the 24th had to request and refund and as the 27th still no updates or current status of where it is.

MISSING PARTS right out of the box. I live in a rural area with no internet access and very little cell service. I called support and they have no call centers open, which is fine, but they have no agents working from home. I had to drive into town just to send an email. Very unhappy with customer support so far and I will not recommend masterbuilt to anyone. Pay agents to work from home. Adapt. Not acceptable to only have online support. Not everyone has access or the ability to do everything online. Where is the quality control?

This Masterbuilt MB20071117 30" DGTL Electric smoker (I purchased online from Walmart in May 2024) does not work! I have contacted Ron's Home %26 Garden and Masterbuilt. They keep telling me it's supposed to take a while to heat. I let it "heat" up for 45 minutes and it only heated up to 88 degrees. I purchased this smoker from Walmart and I expected Walmart to stand behind what they sell. However, all I have gotten is the run around from Walmart's online purchases customer service. The second person I spoke with hung up on me. I will definitely avoid purchasing from Walmart online going forward. Shame on you Walmart.