ARRIS Surfboard DOCSIS 3.1 Gigabit Cable Modem and AX3000 Wi-Fi 6 Router, Black

Works great for us with Xfinity.

This was a highly reviewed and rated product. The price was similar to Amazon's sale price. The fact that it was in stock at the store is why I chose Walmart over Amazon.

This is a great modem/router at a great price! I replaced my rental modem with this. The upgrade is significant, AND, I'm no longer renting a modem! Plus, this ends up being an upgrade for my router as my previous one was older technology. Easy set up and connections.

This product was labeled as "new" but when I received it, It was opened and resealed! fingerprints were all over it. it was definitely used! I returned it to a local Walmart store and bought the same model there brand new unopened, untouched for $20 more. The only reason I gave it two stars returning was easy and received refund in a timely manner. I don't appreciate 3rd parties selling stuff on Walmart.com selling it as new, yet it's used!

I have been using the arris/motorala surfboard modems for a long time. My cable provider - Shental - which recentely went to another platform that combined cable with streamining videos that advertised no cables.needed for any smart tv capable of downloading their interface and rely on 100% wireless connectivety back to modem/router but had to run on docis 3.1. So i had to upgrade router to docis 3.1 from 3.0 per their requirements. It has been a very unpleasnat experience thus far with running two boxes which only provide a cable interface which i have to have for an ederley mother which has severe vision issues and does ok switching between channels but wouldn't be capable of understanding or capable of switching between streaming services. We operate two boxes provided by cable provider which connect wirelessly, one cell phone and a laptop or tablet occasionally on a 100mps plan that consistently drops the signal on all of the devices with cell phone experiencing the least of the connected devices. This router suggested an app to configure router - like simply changing wifi ssid and cooresponding passwords, setting up guest accts,etc. which i have set up my own networks for years on both personal and business settings. I found the process very tedious at best and after attempting multiple times to install a linksys mesh system to expand coverage for better overall coverage couldnt get the linksys velop which i had used for several years with old router to connect. Reset system and just left factory ssid and passwords and still have dropped signals to their wireless boxes with one only located 30 ft from this arris g34 unit with no walls or other objects in direct line of site. Considering the technolgy, advertised coverage of the arris g34 unit and several different devices that all experience similar connectivity problems they all point to the G34 unit and after reseaching reveiws this seems to be a common problem.

This modem router was on the recommended list from my ISP. Setup was easy and that's where the good ends. This unit seems to overheat easily and when it does the internet connection drops, the Wi-Fi never does. When it happens you need to unplug it for about 30 minutes. Then it may work depending on how much bandwidth is being used. Absolute garbage.

I ordered the Arris Surfboard from Walmart but it was sent from a vender . I needed help from Arris tech support which got my modem online, and when the Surfboard was working correctly, the tech asked the serial number so he could register it for warranty purposes. He told me that it could not be registered because it was registered previously. So I ordered a new machine and was sent a used or remanufactured device. I plan to send it back.

Doesn't work properly all the time has to be reset consistently. Walmart and Arris no help

Purchase on sale for $180. I was happy to see that this Arris G34 modem provided me close to 1 gig speed but I found there's so much to dislike about this modem. The modem seems cheap and it's really light. That became a challenge after plugging in several Ethernet cables as the weight of the cables caused the modem to want to tip over. Then there's the Arris App, it's simply horrible and I was not able to get it too work. I should have read the reviews on the app before buying this modem. Returning it and likely buying another Netgear modem.

This 'ARRIS Surfboard DOCSIS 3.1 Gigabit Cable Modem and AX3000 Wi-Fi 6 Router' seems to work ok but the Mobile App that you need is a joke! I could not get the app to complete the install or connect to the network. I had to use the web interface to do it and that is difficult at it's best. The process is horrible! I have 12 devices in my home and it took me 8 hours to finally get them all connected with assigned IP's. I am returning this and getting the Netgear Nighthawk, period! I can't take a chance of something else going wrong and then going through the process again. Arris needs to fire the app developers and the CEO and get someone that actually understands the importance of a smooth installation process. A totally bad experience!